return policy


Product return problem

The mail order and sales service provided by the "Metal Print Studio" website is a product designed and edited by you. This website only provides personalized product production services. Each product is individually customized and is not a mass-produced commodity. Therefore, this service does not provide a seven-day appreciation period for online shopping. After editing and uploading images by yourself, confirming the size and material, reading the terms of service, and placing an order and paying successfully, you agree to complete the purchase process. You cannot cancel the order arbitrarily. If the company thinks it is inappropriate or causes the company to suffer damages, The company may refuse to continue the transaction depending on the situation, and you must bear the relevant expenses (such as handling fees, etc.) incurred by canceling the order.

When you place an order and complete the checkout process, you have confirmed that the filled order information is correct. The order information includes but is not limited to the recipient's name, shipping address, contact number, invoice title, unified number, and ordered products. Specifications, quantities, etc., if there are errors in the data, it has nothing to do with "Metal Print Studio". The order content is based on the electronic order form "purchase list" generated when placing an order.

Each product has a photo and video record when it is shipped. When you receive the product, before it is used, it is found that the damage of non-human malicious damage, the specification of the product does not match the order, printing errors, etc. can be attributed to this company. In the case of the company, you can submit a problem application within three days of receiving the product. "Metal Print Studio" will provide a solution according to the situation after receiving the problem response and confirming the problem's attribution. The scope of processing is limited to the production work itself and will not be traced back possible charges.

service interruption or cessation of service

"Metal Print Studio" will try its best to ensure that your production data and personal data are properly encrypted and protected during the transmission process, but the company is not responsible for any protection of the communication network or virus for personal use. During the use of this service, "Metal Print Studio" has the right to change, suspend or terminate this service at any time in case of sudden equipment failure, electronic communication service stoppage, maintenance and repair of electronic communication equipment, or natural disasters and other force majeure factors. If there are major events or restrictions, a notice will be announced separately.


Return and Exchange

Your purchase from CCP Metal Print Studio Ltd. is custom-made product designed and edited by you. So your purchase is not subject to the 7-day return guarantee under the "Consumer Protection Law". All orders are placed and confirmed after you upload your image file, select the print size/surface/framing accessory, agree to the Terms of Service, and pay for the transaction. You may not cancel the order once the order is confirmed. We may refuse an order if we deem it inappropriate or it causes damage to the company. You are solely responsible for the costs (such as handling fees, etc.) associated with canceling such an order.

When you complete the checkout process, you acknowledge all the information you have filled in is correct, including but not limited to the recipient's name, shipping address, contact telephone number, company name and business Tax ID number, product specifications, etc. CCP Metal Print Studio Ltd. holds no responsibility If there is an error in the information. All orders are processed based on the details of the Order Confirmation e-mailed to you right after the order is confirmed.

Each item is photo recorded at the time of packaging. In the event of product malfunction (ie product arrives damaged, product doesn't match ordered item) and other circumstances attributable to the company, you must contact us within three (3) days of receiving your product. We will provide a solution, as appropriate, after confirming attribution of the problem. The solution is limited to the production of the product itself and does not include other costs that may arise.

Our Service

We seek to use reasonable technical measures to protect your personal information during data transmission. However we will not be liable for any losses cased by any bugs, viruses or the like that may be transmitted to or through our Service by any third party. Metal Print Studio reserves the right to change, suspend or terminate the Service at any time in the event of sudden equipment failure, maintenance and cessation of electronic communication services, or force majeure factors such as natural disasters. A separate notice will be posted on our Website in the event of a major incident or restriction.