Case sharing: complete your order with the most cost-effective way and good communication (below)

Complete your order through strict process and active communication

The real case that I want to continue to share with you here is the order "Part Two" from Mr. Lin .

If you have not had the opportunity to read the "Part 1" of the same real case before, be sure to read the wonderful "Part 1" first—we will complete your order in the most cost-effective way depending on the situation.

As we mentioned in the previous article, there are really many difficulties to be overcome to operate the "Dazzling Metal Printing" printing company in the form of e-commerce.

After the customer has the opportunity to sit down with us face to face and talk, and has seen and felt the actual product of "Dazzling Metal Print", even if he has a deeper understanding of the metal print, he is also satisfied with the quality of the printing , we put ourselves in the shoes of customers and think about it. It is really not easy to make up our minds to come to us to print metal images! One of the most important reasons is the traditional consumption behavior we mentioned before. People are still more accustomed to taking their files to a photo printing shop to have their photos developed, and expecting to see the photos printed on the spot.

Although we sincerely tell our customers: "We treat each piece of work as our own work." Just imagine, if I were a customer and heard this sentence from the store, I would also listen to it. It's all marketing talk! Therefore, what we think we can do is to clearly explain to customers and let them know clearly: "During the printing process, if there is any problem, we will take the initiative to keep in touch!"

Let's go back to Mr. Lin's case!

In the only meeting with Mr. Lin, he was particularly concerned about the noise problem of printing metal prints with high ISO digital image files.

We have printed high-ISO aurora works before, not only did we think the quality was very acceptable, but the customer also wrote his Google review after receiving the work: " The printed photos are well preserved, and the high-gloss surface material presents a bright texture. .For the first time to challenge the high-ISO aurora photo, the noise situation that I was worried about was much better than I expected , and the details of the aurora were printed, and I can print a larger size next time .”

Therefore, we truthfully told Mr. Lin that the noise cannot be ruled out, but we believe that its appearance on the metal print is not only acceptable, but also will not affect the appreciation of the work.

After two days of evaluation, Mr. Lin selected five works and printed 36x24 inches (about 90x60cm) high-gloss metal prints as part of his exhibits in "A Solo Dance with the Mountain"｜Lin Jun Photography Solo Exhibition . Tell us: "The production process is also troublesome. Please let me know if you have any problems and then make adjustments. If possible, make a proof to make sure the quality is ideal! Thank you very much!"

Comparing our hearts with our hearts, it is not difficult for us to imagine the stone in Mr. Lin's heart... The exhibition is coming soon, and it is a big step to decide to use new media to print our works. At the same time, two of the five works are high-quality ISO, long-exposure low-light photography, that stone should be hanging high in my heart!

After we carefully checked all the image files, we judged that the quality of the work is very good and there is no problem in printing, so we replied to the email listed below by Mr. Lin and let us know the detailed production process by the way.

In addition to the above emails, we contacted Mr. Lin no less than ten times during the entire printing process to confirm various printing and delivery details, and the works were also delivered to the exhibition gallery within the scheduled time.

Although we do not provide traditional face-to-face digital image printing services, we insist on maintaining smooth communication channels with customers through various channels, including telephone, email, or line, FB messages, etc., so that customers can understand our progress. We We believe that our proactive customer service will give customers a lot of peace of mind.

But in the end, the most important thing is the printing quality of the work . We are full of confidence. When Mr. Lin saw his "Dazzling Metal Print" for the first time, he must have been very moved, because after receiving the work, he was very impressed. Google gave us five stars ⭐️⭐️⭐️⭐️⭐️ and left a very positive Google Review:

" I am 100% satisfied . From inquiry, delivery to official output, and final delivery service, every detail is very careful, and the presentation of the picture is beyond the original expectation . This time [A Solo Dance with Shan]｜The Call of The Matterhorn Photography Exhibition cooperated with Weiss to present the shocking pictures brought back from the Alps, which received a lot of inquiries in the exhibition hall. I hope that we can continue to cooperate in the future ! "

Thank you, we are very happy that your photography solo exhibition was a complete success, and we are looking forward to future cooperation projects!