個案分享:以最符成本的方式及良好的溝通,完成您的訂單(下)

Case sharing: complete your order with the most cost-effective way and good communication (below)

Complete your order through strict process and active communication



Before sharing the case, let us tell you our standard printing procedure (SOP) with the flow chart below, so that everyone can better understand our manufacturing process and corresponding customer service!


The real case that I want to continue to share with you here is the order "Part Two" from Mr. Lin .

If you have not had the opportunity to read the "Part 1" of the same real case before, be sure to read the wonderful "Part 1" first—we will complete your order in the most cost-effective way depending on the situation.

As we mentioned in the previous article, there are really many difficulties to be overcome to operate the "Dazzling Metal Printing" printing company in the form of e-commerce.

After the customer has the opportunity to sit down with us face to face and talk, and has seen and felt the actual product of "Dazzling Metal Print", even if he has a deeper understanding of the metal print, he is also satisfied with the quality of the printing , we put ourselves in the shoes of customers and think about it. It is really not easy to make up our minds to come to us to print metal images! One of the most important reasons is the traditional consumption behavior we mentioned before. People are still more accustomed to taking their files to a photo printing shop to have their photos developed, and expecting to see the photos printed on the spot.

Although we sincerely tell our customers: "We treat each piece of work as our own work." Just imagine, if I were a customer and heard this sentence from the store, I would also listen to it. It's all marketing talk! Therefore, what we think we can do is to clearly explain to customers and let them know clearly: "During the printing process, if there is any problem, we will take the initiative to keep in touch!"

Let's go back to Mr. Lin's case!

In the only meeting with Mr. Lin, he was particularly concerned about the noise problem of printing metal prints with high ISO digital image files.

We have printed high-ISO aurora works before, not only did we think the quality was very acceptable, but the customer also wrote his Google review after receiving the work: " The printed photos are well preserved, and the high-gloss surface material presents a bright texture. .For the first time to challenge the high-ISO aurora photo, the noise situation that I was worried about was much better than I expected , and the details of the aurora were printed, and I can print a larger size next time .”

Therefore, we truthfully told Mr. Lin that the noise cannot be ruled out, but we believe that its appearance on the metal print is not only acceptable, but also will not affect the appreciation of the work.

After two days of evaluation, Mr. Lin selected five works and printed 36x24 inches (about 90x60cm) high-gloss metal prints as part of his exhibits in "A Solo Dance with the Mountain"|Lin Jun Photography Solo Exhibition . Tell us: "The production process is also troublesome. Please let me know if you have any problems and then make adjustments. If possible, make a proof to make sure the quality is ideal! Thank you very much!"

Comparing our hearts with our hearts, it is not difficult for us to imagine the stone in Mr. Lin's heart... The exhibition is coming soon, and it is a big step to decide to use new media to print our works. At the same time, two of the five works are high-quality ISO, long-exposure low-light photography, that stone should be hanging high in my heart!

After we carefully checked all the image files, we judged that the quality of the work is very good and there is no problem in printing, so we replied to the email listed below by Mr. Lin and let us know the detailed production process by the way.



⭐️Reply to Mr. Lin's email order

Dear Jim,

Thank you for your order confirmation, we will send a formal order form to your email later!

When making a work, we will first print a small sample about the size of a business card and 1:1 to see the details of each work . Usually, we will not take the initiative to pass it to the creator for reference, mainly because the sample is quite small, and through the mobile phone If you take a photo and share it, there will be some distortion (including details and colors). At the same time, it is a little difficult to imagine the whole picture of the work with Xiao Zhang's sample.

I checked your work, and I think the two night scenes are ISO6400 / ISO 12800, plus long exposure, the noise will be a little bigger, and the "RX" ISO 1600 / 1/13 second, the sky noise will be a little bit bigger, I currently The judgments are all within the scope of no problem, but they will print out a small sample next week and confirm it again.

Our current practice is that after inspecting the sample , if we think there is no problem, we will proceed to the formal printing work . If we are not sure or feel that there is a problem, we will take the initiative to contact you to discuss it . I don’t know such a way Is it acceptable to you? :)

Thanks and regards,
Claire

In addition to the above emails, we contacted Mr. Lin no less than ten times during the entire printing process to confirm various printing and delivery details, and the works were also delivered to the exhibition gallery within the scheduled time.

Although we do not provide traditional face-to-face digital image printing services, we insist on maintaining smooth communication channels with customers through various channels, including telephone, email, or line, FB messages, etc., so that customers can understand our progress. We We believe that our proactive customer service will give customers a lot of peace of mind.

But in the end, the most important thing is the printing quality of the work . We are full of confidence. When Mr. Lin saw his "Dazzling Metal Print" for the first time, he must have been very moved, because after receiving the work, he was very impressed. Google gave us five stars ⭐️⭐️⭐️⭐️⭐️ and left a very positive Google Review:

" I am 100% satisfied . From inquiry, delivery to official output, and final delivery service, every detail is very careful, and the presentation of the picture is beyond the original expectation . This time [A Solo Dance with Shan]|The Call of The Matterhorn Photography Exhibition cooperated with Weiss to present the shocking pictures brought back from the Alps, which received a lot of inquiries in the exhibition hall. I hope that we can continue to cooperate in the future ! "

Thank you, we are very happy that your photography solo exhibition was a complete success, and we are looking forward to future cooperation projects!



 


 



 

Advantages of Brilliant Metallic Impressions:

🏆Aluminum plate as base material, anti-scratch, anti-flame, no fading for decades
🏆No fear of humid and high temperature spaces, such as bathrooms and kitchens, it is convenient for daily maintenance
🏆Naturally presents the details of digital images with a 3D stereoscopic effect
🏆The product is safe and non-toxic, suitable for decoration on various occasions


"Dazzling metal print" represents a new type of art and decorative media. It is to output the image and then transfer it to a metal plate with a special coating. Although the finished product is made of metal, it also preserves the delicateness of the image. Layers, we specially use ChromaLuxe patented metal aluminum plate, which is unanimously recommended by internationally renowned photography artists, to make metal prints to meet the highest quality requirements.

We are the printing experts of ChromaLuxe "Dazzling Metal Printing". Through our sophisticated printing technology, the image works are colorful and bright, three-dimensional, with unparalleled details and vibrant colors, and the surface is more The magic and durable luster makes you put it down!

HD Metal Print, dazzling metal prints, connecting you with your shining and beautiful memories.

New proposal: ChromaLuxe Metallic Photo

If you have read the above content and are interested in exploring a new type of photo medium, "metal photos", we would be happy to help you!

We have listed a comparison table of the "characteristics" of the two printing media: digital printing "artistic giclée" and Vision Imaging "metal photos". Welcome to learn about ChromaLuxe metal photos.

特性
藝術微噴
金屬照片
基材 相紙紙張
如EPSON, ILFORD等
ChromaLuxe 金屬鋁板
製程原理 數位輸出
墨水停留在紙張表層
數位輸出+熱壓轉印技術,製程繁複
完成後墨水融入表面特殊塗層
典藏等級 典藏等級
典藏等級
解析度 高解析度,影像銳利 中等解析度,自然呈現
保存條件 最佳:保持在21℃/相對溼度50%以下
(不適合台灣高溫潮濕環境)
不需要特定保存條件
(合適台灣環境,即使浴室及廚房也OK)
防水性 不防水、不耐潮
(紙張有毛細孔,水氣會滲入紙張)
防水、防潮濕
(表面塗層沒有毛細孔,水氣無法滲入)
抗褪色性 不耐褪色
(紙張有毛細孔,會接收空氣污染源)
可抗褪色

(表面塗層沒有毛細孔,杜絕空氣污染源)
抗刮傷性 不耐刮
(紙張不耐刮,尤其黑色墨水易磨損)
防刮傷
(表面塗層為硬質材質,平滑無毛細孔)
耐污染性 不防化學藥劑不耐污染
(紙張有毛細孔,會接收化學藥劑)
抗化學藥劑、耐污染
(表面塗層無毛細孔,化學藥劑無法滲入)
可清潔性 無法清潔擦拭 容易日常清潔
(可使用清水或潔用酒精輕拭表面清潔保養)

💬Free consultation service

Want to know what size metal photo print is suitable for you?
Welcome to contact us to help you choose the right photo and size!

《 Upload files to us and ask questions 》

Please fill out the Google form and we will get back to you as soon as possible.

  • File format : The online ordering system supports JPG and TIFF files. You are welcome to place an order directly to complete the ordering process.
  • Estimate request : If you need a formal estimate, please upload the file through the form and provide printing details
  • Form upload : Google Form supports up to 10 files, with a single file size limit of 1GB


The author of this article, Weisi Image

Weisi Imaging was established in 2016 and specializes in ChromaLuxe metal photo production.

The person in charge of Weisi Imaging studied photography in Vancouver, Canada from 2011 to 2014. He was an artist-in-residence and also held photography solo exhibitions. Because I was amazed by the visual effects of ChromaLuxe metal prints, I decided to focus on the research and production of metal photos.

Weiss Imaging not only prints high-quality metal photos, but is also the first printing center in Taiwan to assist artists in producing metal photos. Many of the artist's works have been collected by Taiwan's Art Bank.

x-rite PANTONE

Professional color control

We have X-Rite PANTONE "Professional Color Control Expert" certification and strictly implement color management to ensure that each color is accurately presented.
Post Office

Top safe shipping

Within the post office specifications, we provide free shipping services to the mainland of Taiwan, and additional shipping insurance to ensure that the work is delivered to you safely.

Metal photo frameless painting

Provide "fixed" and "customized" various printing sizes
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