Before sharing the case, let us tell you our standard printing procedure (SOP) with the flow chart below, so that everyone can better understand our manufacturing process and corresponding customer service!
We help you go back to every wonderful and beautiful moment, and reproduce it on "Colorful Metal Impressions"!
"Brilliant metal print", a new medium, we introduced to Taiwan from the United States in 2018, because its effect is not the same as that of ordinary photos on the market, and the most suitable size for printing is sometimes somewhat different from what you imagine Therefore, for every order received, we will make a comprehensive evaluation based on the file resolution, image content, and the size that the customer wants to print, and then judge whether the printed product will meet the customer's expectations.
The real case I want to share with you here is an order from Ms. Liu.
Ms. Liu's first order is to print multiple wonderful memories of family portraits. The quality of the photos is very good and there is no problem. However, one of the family portrait photos of 16 people, the size and number of sheets ordered are 10x8 inch/two. We simulated the finished product at a ratio of 1:1, and found that because there are so many people in the photo, each person's face is only about 1 cm in size. We thought that the printed effect would definitely not be good, so we took the initiative to contact Ms. Liu and suggested that she should print at least 16x1 2 inches, so that each person's face is about 1.5-2cm (to be honest, it is not very big, but it is good a little)!
After receiving our message, Ms. Liu completely trusted our judgment and accepted our suggestion! We took the initiative to suggest that the family portrait should be reprinted, so that we can not only see the effect first, but also cost less than the original order, and we will refund the difference to her !
As expected, after receiving the photos, Ms. Liu was very satisfied with our printing effect, and also wrote her positive comments on Google:
"The service attitude is super good!! And the response rate is very high~ and the response is also very fast. The service staff for printing family photos gave me professional advice so that I could receive photos that I am satisfied with. The quality of the photos is super good
The story is not over yet!
It turned out that Ms. Liu had a lot of photos that she wanted to print, but because she had never seen the real product, she only printed one or two photos to see the effect...
A few weeks later, Ms. Liu came to print other family portraits. With the experience of last time, we believe that she should trust us to print so many sets of precious memories for the whole family!
Of course, after the finished product of the second order was sent out, we also took the initiative to follow up. We were really happy from the bottom of our hearts when we heard her tell us that the product was " no problem, it's beautiful !"
If you want to bring back the good times shared by the whole family and bring back every moment of your life, please contact us. We will provide individual professional assistance for each guest's printing/output needs.
