At the end of July, we received an online message from M, asking if it would be awkward to hang the collection of metal and aluminum frames in a small space? For several days in a row, we received sporadic messages from M. We thought he wanted to buy metal aluminum frames, but unexpectedly a phone call came in early August...
Young girl: "I just uploaded a file to your system to develop a photo. The system says the file is less than 200dpi. Does that mean it's not suitable for printing?"
We: "Not necessarily! You upload it first, and we will check it for you. If it is not suitable, we will refund you 100%~"
After communicating back and forth, we received the video file and looked at the account. It turns out that this young girl is the M who has messaged us for several days... Although the pixel of the file is not high (only 1280 x 853 pixel 😅 ), we think the video The quality itself is good, and there is no problem printing 12x8", so I called her back and told her, OK! The girl's voice revealed a little worry, and asked us if the effect would be blurred or unclear?
We replied to her truthfully, based on our printing experience, we think the printing effect of this piece should be "medium", don't worry too much!
The girl asked again, "Can I receive the photos before August 16?"
Us: "No problem, we can send it out by August 11th at the latest!"
Hearing our answer, she felt that the strings in her heart were loosened a little. The order was confirmed, and we also started printing. As we expected, the printing effect was OK, and it was sent out smoothly today!
When printing the photos, we couldn’t help guessing that this should be a very important gift, and she spent so much time and thought on buying it. We are quite satisfied with the printing effect, but we may not have the chance to know that M is in Are you satisfied after receiving the photos...
This is the pity of being an e-commerce platform! Even if we very much hope that customers will share more opinions with us, silence is better than the opportunity to receive feedback. At this time, we can only tell ourselves that no news is good news Good luck 😉 )!
Guess what M will send us a word when he receives the metal photo? 😊
-postscript-
Miss M left the following customer comments on our official website in mid-September, thank you, dear M~❤️
