運送政策

運送保險與安心收件須知

為了確保您珍貴的客製化作品能安全抵達，瑋思影像所有出貨商品皆已主動為您升級『報值保價』之全額運輸保險。若不幸在運送途中發生碰撞損壞，我們提供完善的保障方案，請您務必留意以下說明：

  • 3 日內完整舉證，無條件免費重製：若收到商品發現損壞，請於收到商品後 3 日內聯繫我們，並附上「全程一鏡到底開箱錄影檔」與外箱破損照片。只要舉證完整，我們將立即為您安排免費重新製作一幅全新作品寄出，冗長的物流理賠程序由我們全權承擔。
  • 舉證不全之緊急救援：若因影片中斷、缺乏外箱照片導致物流端理賠拒賠風險極高，但您有特定展出時間表、無法等待審核時，我們備有「緊急救援代墊方案」，詳情請參閱完整政策。
  • 時效與風險評估：由於客製化藝術品製作工序嚴謹，若不幸遭遇運輸損壞而需重新製作，約需數個工作天。若您有特定的作品展示時間表，敬請將作品交付時效的物流風險事先考慮與評估進去。
  • 完整規範導流：關於詳細的產品品質允收基準、理賠方案對照表與單據準備清單，請務必詳閱：【客製化、運輸理賠與作品保養說明】。

運送保險的開始與終止點

請特別注意物流保險的「效力終止點」。一旦您完成簽收且未當場聲明異常，物流端在法律上即視為完好送達，事後申請理賠將極易遭到拒絕。

運輸方式 保險效力開始 保險效力終止（關鍵卡點）
1. 郵局報值掛號 交寄郵局完成交寄收件時 客戶（或管理室）簽收完成時。
*若外箱有異，請務必當場要求郵差於 PDA 系統註記「外箱破損」再行簽名。
2. 貨運公司運送 貨運公司完成司機取件時 客戶（或管理室）簽收完成時。
*無論電子 PDA 或紙本簽收，請務必當場要求司機註記外箱異常。
3. 搬家公司專車運送 專車清點並完成裝車取件時 專車抵達目的地，客戶點收完成時。
*開箱驗貨請務必於「搬家司機還在現場時」一併完成，切勿讓司機先行離開。

【中華郵政】安心收件三步驟與出險規範

1 務必現場檢視外箱．關鍵異常簽收

收到包裹時請當場檢查外箱。若有明顯破裂或凹損痕跡，請直接拒收；若須簽收（無論電子 PDA 或是紙本簽單），請務必當場要求郵務人員於系統或簽單上加註「外箱破損」後方可簽名。開箱時請務必保持【一鏡到底全程錄影】。

《郵政法第 62 條》 收件人接收郵件時，未當場聲明有瑕疵，並已出據領取郵件者，不得請求補償。

2 三日內通知瑋思．妥善保留「郵件封皮」

若確認作品受損，請於收到商品後 3 日內聯繫我們，並提供完整開箱錄影與受損照片。同時，請務必將包裹箱體上貼有寄收件資訊的「郵件封皮」實體正本剪下保留（請連同部分紙箱剪下），此為向郵局出險必備之實體憑證。

《郵政法第 63 條》 郵件經查有遺失、被竊、毀損... 依法應予補償者，郵局應憑交寄執據或「郵件封皮」儘速支付補償金。

3 瑋思全權對接郵局．協助出險理賠

當您完成上述的完整舉證並寄回郵件封皮正本後，冗長的官方法規理賠程序將由瑋思全權接手處理。我們會依據您報值保價之實際市價，100% 協助向郵局爭取補償。

《郵政法第 64 條》 報值或保價郵件全部或一部遺失、被竊或毀損，應予補償時，按所報或所保價值之全部或一部予以補償。一部損失，以實價補償。

【貨運公司 / 專車】安心收件三步驟與理賠規範

1 當場檢視貨況．落實一鏡到底錄影

收件時請立即檢視外包裝。開箱過程請務必遵守一鏡到底全程錄影（須從外箱完全未拆封、拍清楚託運單資訊的狀態開始錄影）。若外箱有明顯碰撞，無論為電子 PDA 系統或紙本簽單，請務必當場要求司機加註「外箱破損」後方能簽名。若為搬家公司專車運送，開箱驗貨請務必在司機離開現場前完成。

2 即時通知瑋思．完整保留全套包材

若發現瑕疵或運損，請於收到商品後 3 日內通報客服並提供完整影檔與照片。請務必妥善保管作品本身、厚紙箱、氣泡袋及內層所有緩衝包材。請注意，切勿進行二次搬運、拆卸後重新包裝才錄影，以免保險公司判定「證據鏈斷裂」拒絕受理。

3 索取「貨損證明」．啟動保險重製方案

請於貨損當天主主動聯繫貨運公司所屬營業所（例如大榮貨運、新竹物流），說明包裹於運送途中毀損，並要求其派員前來勘查並開立官方蓋章用印之「貨件破損現場確認書」。這是第三方保險公司認定責任歸屬、為您啟動免費重製流程最絕對必要的核心文件。

Shipping Insurance & Safe Receiving Guidelines

To ensure your precious custom-made artwork arrives safely, all shipments from Metal Print Studio are automatically upgraded to fully insured "Declared Value" shipping. In the unfortunate event of damage during transit, we provide a comprehensive protection plan. Please pay close attention to the following instructions:

  • 3-Day Complete Evidence for Unconditional Free Remake: If you discover damage upon receiving the product, please contact us within 3 days of receipt and provide an "uninterrupted, one-take unboxing video" along with photos of the damaged outer box. As long as the evidence is complete, we will immediately arrange to remake and ship a brand new piece for free, and we will take full responsibility for the lengthy logistics claim process.
  • Emergency Relief for Incomplete Evidence: If the video is interrupted or lacks photos of the outer box, the risk of the logistics carrier rejecting the claim is extremely high. If you have a specific exhibition schedule and cannot wait for the review, we offer an "Emergency Relief Advance Payment Plan". Please refer to our full policy for details.
  • Time & Risk Assessment: Due to the rigorous production process of custom artworks, remaking a damaged piece will take several working days. If you have a strict exhibition timeline, please proactively factor in the potential risks and delays of shipping damage.
  • Full Policy Reference: For detailed product quality acceptance criteria, claim comparison charts, and a checklist of required documents, please be sure to read our 【Service Policy】.

Start and End Points of Shipping Insurance

Please pay special attention to the "Termination Point" of the logistics insurance. Once you sign for the package without declaring any abnormalities on the spot, the logistics provider legally considers it safely delivered intact. Applying for a claim afterward will highly likely be rejected.

Shipping Method Insurance Starts Insurance Ends (Critical Checkpoint)
1. Chunghwa Post (Registered) Upon successful drop-off at the post office. Upon signature by the customer (or management office).
*If the box is damaged, you MUST request the postman to note "Damaged Outer Box" on the PDA system before signing.
2. Freight / Courier Upon successful pickup by the courier driver. Upon signature by the customer (or management office).
*Whether using an electronic PDA or paper receipt, you MUST request the driver to note the abnormality before signing.
3. Moving Company / Charter Upon inventory check and successful loading onto the truck. Upon arrival and inventory check by the customer.
*Unboxing and inspection MUST be completed while the driver is still on-site. Do not let the driver leave before inspection.

【Chunghwa Post】3 Steps for Safe Receiving & Claims

1 Inspect On-Site & Sign with Remarks

Please inspect the outer box immediately upon receiving. If there are obvious signs of cracks or dents, please reject the package directly. If you must sign for it (whether via electronic PDA or paper), you must request the postal worker to add "Damaged Outer Box" on the system or receipt before signing. The unboxing process must be recorded in an 【uninterrupted, one-take video】.

《Postal Act Article 62》 When the addressee receives the mail, fails to declare any defects on the spot, and has issued a receipt for the mail, they shall not request compensation.

2 Notify Us Within 3 Days & Keep the "Mail Wrapper"

If the artwork is confirmed damaged, please contact us within 3 days of receipt and provide the complete unboxing video and photos of the damage. At the same time, you must cut out and keep the original "Mail Wrapper" (the shipping label sticker attached with a piece of the cardboard box). This is a mandatory physical document required by the post office for claims.

《Postal Act Article 63》 If the mail is found to be lost, stolen, or damaged... and compensation should be given according to law, the post office shall pay the compensation promptly upon presentation of the mailing receipt or the "Mail Wrapper".

3 Metal Print Studio Handles the Claim

Once you have provided the complete evidence and returned the original Mail Wrapper, Metal Print Studio will take over the lengthy official claim process. We will assist in seeking 100% compensation from the post office based on the declared value of your shipment.

《Postal Act Article 64》 When declared value or insured mail is totally or partially lost, stolen, or damaged, compensation shall be given based on the total or partial declared or insured value. Partial loss is compensated at its actual value.

【Freight / Charter】3 Steps for Safe Receiving & Claims

1 Inspect On-Site & Record a One-Take Video

Please inspect the outer packaging immediately upon receiving. The unboxing process must be recorded in an uninterrupted, one-take video (starting from the fully sealed state with the shipping label clearly visible). If the outer box has obvious collisions, whether using an electronic PDA or paper receipt, you must request the driver to note "Damaged Outer Box" before signing. For charter deliveries, unboxing inspection must be completed before the driver leaves the premises.

2 Notify Us Immediately & Keep All Packaging

If you discover defects or transit damage, please notify customer service within 3 days of receipt and provide complete video files and photos. Please be sure to safely store the artwork itself, the thick cardboard box, bubble wrap, and all internal cushioning materials. Note: Do not move the item secondarily or repackage it before recording, as the insurance company may reject the claim citing a "broken chain of evidence."

3 Obtain a "Damage Certificate" & Trigger Remake

Please proactively contact the local branch of the freight company (e.g., KTJ, HCT) on the day of the damage. Explain that the package was damaged in transit and request them to send personnel to inspect and issue an officially stamped "Cargo Damage On-Site Confirmation Form". This is the absolute core document required by the third-party insurance company to determine liability and trigger your free remake process.